At Pillar Property Management, we are so confident that you will be happy with our services that we offer a Service Performance Guarantee.
We have a reputation that we are justifiably proud of. This reputation has been built on consistently high quality service at all times.
Listed below are the services we guarantee to provide:
- To proactively manage your property investment and you provide you with regular market information.
- To optimise the rental value of your property.
- To interview ‘personally’ all prospective tenants and check all their references.
- To prepare a written inspection report of the property at commencement and completion of the tenancy.
- To ensure that rents are paid promptly in accordance with the Tenancy Agreement.
- To carry out regular inspections of your property and provide you with ‘detailed’ written reports.
- To provide a written monthly account of rental monies collected.
- To arrange repairs and maintenance according to your instructions and ensure they are carried out in a professional manner and at the best price.
- To pay all accounts on your behalf, as instructed.
- To inspect the property at the completion of the tenancy and refund bond monies only when the condition is satisfactory.
- To communicate with you on a regular basis on all matters in accordance with your instructions.
- To ensure we act in our owners best interest and according to owners’ authority at all times.
- To provide you with professional and friendly service at all times.
Our performance guarantee is – ‘if at any time of using our services, you wish to cancel because you are not happy, then we will refund the last 4 months management fees to you’
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