Our Guarantee | Pillar Property

At Pillar Property Management, we are so confident that you will be happy with our services that we offer a Service Guarantee.

We have a reputation that we are justifiably proud of. This reputation has been built on consistently high quality service at all times.

Listed below are the services we guarantee to provide:

To proactively manage your property investment and you provide you with regular market information.
To optimise the rental value of your property.
To interview ‘personally’ all prospective tenants and check all their references.
To prepare a written inspection report of the property at commencement and completion of the tenancy.
To ensure that rents are paid promptly in accordance with the Tenancy Agreement.
To carry out regular inspections of your property and provide you with ‘detailed’ written reports.
To provide a written monthly account of rental monies collected.
To arrange repairs and maintenance according to your instructions and ensure they are carried out in a
professional manner and at the best price.
To pay all accounts on your behalf, as instructed.
To inspect the property at the completion of the tenancy and refund bond monies only when the condition is satisfactory.
To communicate with you on a regular basis on all matters in accordance with your instructions.
To ensure we act in our owners best interest and according to owners’ authority at all times.
To provide you with professional and friendly service at all times.

If we fail to provide any of these services you may cancel your Management Agency Agreement and we will refund the last three months of management fees from the time you notify our office.

See some of our case studies

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What our clients say

The team at Pillar Property found the ideal investment property for us. They also coordinated the renovation which provided us with a substantial increase in rent. He now manages all of our properties. Whilst we were both working overseas, it was imperative that we have someone looking after our properties that we could trust. Chris and his team have now sourced 3 properties for us and have co-ordinated renovations on these properties
PANN Pty Ltd

Chris has been providing us with advice and guidance on our property portfolio since 2006. As well as sourcing our properties they also manage all of them for us. The team at Pillar Property do a lot more than manage tenants and collect rent. They have helped us increase the value of our properties through coordination of renovations, maximising the rent and reducing repairs and maintenance costs
Antonis Family Super Fund

Thank you Chris for all your help in the buying process. Your service and thorough process enabled me to find the ideal property. There were boxes which I thought needed to be ticked in choosing the right property for me. You and your team achieved this and I am extremely happy with the outcome.

Your experience in the buying process made a world of difference to the end result. I would be very keen to recommend your services to friends and family.

Your attention to detail in selecting the right property really paid off. I look forward to working with you again in the near future.

Thank you again for a job well done. Excellent outcome.
Daniel Tran

We have used Pillar Property several times to purchase properties. Chris has always been available, obliging and goes above and beyond. He is very attuned to the client and the market.

We would always be happy to recommend Pillar Property to anyone!
DR Paul and Sue Myers

I found Chris and his team to be very responsive to my needs and they delivered options promptly and efficiently. Within no time at all I had purchased a property and I feel confident that Chris has given me the best information and guided me throughout the process. He helped negotiate a great price which would have saved me money as I wouldn’t have had the confidence to go for the offer he made. He engaged the services of relevant providers to ensure the process of purchasing ran smoothly throughout. I feel proud of my new investment and confident that I have made a great decision with the support of Chris and Pillar property.
Shona Tough

Highly Recommended.

My wife and I recently purchased an investment through Chris and his team at Pillar Property, and would like to thank them for their very professional and thorough service. We were very specific what we were looking for as an investment. Not only did he find the ideal property, but also negotiated the best possible price, saving us far more that the cost of his services. Chris and his team looked after us every step of the way explaining step by step what the order of event would be through constant communication.

They were personally involved carrying out a number of inspections on the property to ensure that all renovations that were agreed to on the contract of sale were done to a professional level. Even though we were overseas at the time of settlement, Chris and his team took care of everything seamlessly.

There was nothing that was too difficult and all our many questions were dealt with and answered clearly. Chris and his team offered a full comprehensive service from finding us the right property, through to contract/ settlement and even property management. Highly recommended for anybody who wants to invest in property with confidence.

Well Done
Steve & Barbara Byron

Our Service Guarantee

Listed below are the services we guarantee to provide:

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What our clients say