Our Guarantee | Pillar PropertyPillar Property

At Pillar Property Management, we are so confident that you will be happy with our services that we offer a Service Performance Guarantee.

We have a reputation that we are justifiably proud of. This reputation has been built on consistently high quality service at all times.

Listed below are the services we guarantee to provide:

To proactively manage your property investment and you provide you with regular market information.
To optimise the rental value of your property.
To interview ‘personally’ all prospective tenants and check all their references.
To prepare a written inspection report of the property at commencement and completion of the tenancy.
To ensure that rents are paid promptly in accordance with the Tenancy Agreement.
To carry out regular inspections of your property and provide you with ‘detailed’ written reports.
To provide a written monthly account of rental monies collected.
To arrange repairs and maintenance according to your instructions and ensure they are carried out in a
professional manner and at the best price.
To pay all accounts on your behalf, as instructed.
To inspect the property at the completion of the tenancy and refund bond monies only when the condition is satisfactory.
To communicate with you on a regular basis on all matters in accordance with your instructions.
To ensure we act in our owners best interest and according to owners’ authority at all times.
To provide you with professional and friendly service at all times.

Our performance guarantee is – ‘if at any time in the first 6 months of using our services, you wish to cancel because you are not happy, then we will refund all your management fees to you’

See what our clients have to say

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What our clients say

Chris is the consummate professional, everything you could ask for from a property agent. We achieved the result we wanted (well above guide price). The tenants were very willing to assist with all open inspection by presenting the property in the best light. This was due to the great relationship fostered by Chris with the tenants. This helped us achieve the results we were after. The communication throughout the process was very clear and concise. Chris was always respectful of our time also as everyone is busy, in this day and age. My opinion of property agents to date has been average to poor (due to past experiences) so its was refreshing to know there are still great agents out there who actually care and it is isn’t just about their profits. No doubt I will be using Chris’ services in the future.

Alex & Eugenia Pappas
Amazing Service & results

Chris was very knowledgeable on current properties and market dynamics. We found him to be very courteous and professional. We were well informed throughout the process, and it was a pleasure to deal with.

Sergio P (Buyer)
Chris was very professional

I have recommended Chris White and Pillar Property to many of my friends and have only had fantastic positive feedback. Chris and his team are reliable, trustworthy honest and extremely professional.

Eric Brown
I have only had fantastic positive feedback.

Thank you, Chris, for all your help; your service, attention to detail and thorough processes are second to none. There were boxes that I needed to be ticked in choosing the right agent and you and your team delivered this for me. I am extremely happy with your service and the results acheived!

Your experience makes a world of difference and I would be very keen to recommend your services to friends and family.

Thank you again.

Daniel Tran
Your experience makes a world of difference

Chris was very professional in his dealings with me and made the process of buying seamless. Thank you Chris for assisting me with the biggest purchase of my life.

Eden Connell (Buyer)
The process was fluid and easy

Chris and the team at Pillar Property have helped several of my friends manage investment properties and do an amazing job. Highly recommended.

Bud Verheijen
Highly recommended

We have just purchased our first investment property and I just wanted to say thank you Chris, Sharon and everyone at Pillar Property for making the property management process so smooth and easy.

I would like to also take this time to express our gratitude to Sharon over this process, she has been exceptional with everything she has done for us, organising inspections, getting quotes for work to now organising tenants. She has been vigilant, responsive and overall so helpful and happy to help us on this journey.

We look forward to our ongoing dealings with Pillar. Thank you again Chris and team.

Jayson and Kylie

We look forward to our ongoing dealings with Pillar

I have owned investment properties for 30 years in different states around Australia and have always had them managed by property managers. I can honestly say, hand on heart, that Pillar Property has provided the best service of all of them. First I met with Managing Director Chris White who always provided detailed information to help me make my decisions. Chris then handed me over to his property manager Rachael Brown and her attention to detail and careful management of my property is literally second to none. I highly recommend Pillar Property and I know that anyone that uses them will be as impressed as I am.

Sonya Furlong
Pillar provide the best service

We have been working with Chris since 2004 and the team at Pillar Property manages our investment properties. As well as being fantastic property managers, they have also coordinated renovations which have provided us with a substantial increase in rent. Whilst we are working overseas, it’s imperative that we have someone looking after our properties that we can trust.

PANN PTY LTD
Whilst we are working overseas, it’s imperative that we have someone looking after our properties that we can trust

Chris has been providing us with advice and guidance on our property portfolio since 2006. The team at Pillar Property do a lot more than manage tenants and collect rent, they have helped us increase the value of our properties through coordination of renovations, maximising the rent and reducing repairs and maintenance costs.

Antonis Family Super Fund

The team at Pillar Property do a lot more than manage tenants and collect rent

Our Service Guarantee

Listed below are the services we guarantee to provide:

Have a Question?

What our clients say